FAQs
Placing an order online
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Can I specify my preferred currency denominations when ordering online?
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I placed an order online but I didn't receive a confirmation email - What should I do?
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The currency I require is not listed in your online order service, can I still order it?
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I do not know which currency I need for my trip - What should I do?
Personal Information
Order Cancellation / Modification
Order Status
Reserve & Collect
Selling Currency
- How does selling foreign currency online work?
- How will I be paid after selling my foreign currency?
- How long will it take to be paid?
- How long do I have to bring back my foreign currency?
- Is there a minimum or maximum amount?
- Do I need to provide any documents to sell my foreign currency?
- Which currencies can I sell?
- How can I find out the exchange rate at which my unused foreign currency is bought back?
- Is the exchange rate the same online and in branch?